Signature Concrete
A new website for a concrete contractor, built mobile-first, with estimate requests on every page and website inquiries routed to the team through Sales Pass CRM.
Sales Pass CRM
Every inquiry in one place, with follow-up that doesn’t slip
We set up Sales Pass CRM around how your team actually sells: where leads come from, who handles them, and what happens next. Inquiries and follow-up stop living in scattered inboxes, texts, and notebooks.
Inside Sales Pass CRM
Your pipeline, conversations, calendars, and follow-up in one dashboard.
Who it’s for
- Teams juggling leads across email, texts, voicemail, and spreadsheets
- Owners who can’t easily see which estimates are still open
- Businesses that hand leads between office staff, sales, and field crews
- Companies that want consistent follow-up on every inquiry
Signs it’s time
- Leads get missed or answered late
- Nobody is sure which quotes are still waiting on a decision
- Follow-up happens only when someone remembers
- Customer details live in several different places
What’s included
The exact scope is agreed with you before work starts. Typical deliverables include:
Lead capture in one place
Website forms and other supported sources create contacts in Sales Pass CRM automatically.
A pipeline that matches your process
Stages that reflect how you sell, from new inquiry to won or lost work, so you can see what’s open.
Handoffs and notifications
The right person is notified when a lead arrives or moves to a new stage.
Follow-up workflows
Reminders, tasks, and email or text follow-ups for new inquiries and open estimates, using messages you approve.
Booking calendars
Online scheduling connected to the CRM, so booked appointments appear with the contact’s history.
Connections to tools you use
Where supported, we connect your website and other systems. We confirm compatibility before promising an integration.
Example: from web form to booked estimate
This is an example of a workflow we can configure. The steps are adjusted to match your process.
- A homeowner submits an estimate request on your website.
- Sales Pass CRM creates the contact and adds the request to your pipeline.
- Your estimator is notified with the request details.
- If nobody has reached out after a set time, a reminder task is created.
- After the estimate, the opportunity moves through your stages, with follow-ups scheduled until it’s won or closed.
Text messages require your contacts’ consent and carrier registration. We’ll explain what’s needed during setup.
Related work
Signature Concrete’s website inquiries go straight into its Sales Pass CRM pipeline.
Scope and limits
What to expect, stated plainly.
- Sales Pass CRM is built on an established CRM platform that we configure and support for each client.
- Not every outside system can be connected. We’ll confirm what’s possible before it’s part of the scope.
- Automated messages use wording you approve and follow your contacts’ communication preferences.
Questions about Sales Pass CRM
Is Sales Pass CRM your own software?
Sales Pass CRM is built on an established CRM platform. We set it up for your business, connect it to your website and tools where supported, and help your team use it.
Can we keep using our current tools?
Often. We’ll look at what you use today and connect what we can. If a tool can’t be connected reliably, we’ll tell you before you commit.
Do we need a new website to use the CRM?
No. Sales Pass CRM can work with your current website as long as we can connect your forms or add a booking or inquiry form.
Can our team use it away from the office?
Yes. Sales Pass CRM works in a web browser and in a mobile app, so your team can check new leads and tasks from the field.
Related services
AI automation
Your team answers the same questions all day, and new inquiries wait for a reply.
Website design & development
Your website looks dated, is hard to use on a phone, or gets visits but few inquiries.
Talk through your project
Book a consultation to talk through what you need, whether that’s a website refresh, better search visibility, a CRM setup, or automation. We’ll look at your goals and current setup and suggest a sensible next step.
Book a consultation
Prefer phone or email? (279) 263-8769 or support@salespass.com