FAQs
Frequently asked questions
Straight answers about working with Sales Pass. Don’t see your question? Ask it during a consultation or send us a note.
Getting started
Can you improve my existing website instead of replacing it?
Often, yes. We’ll review your current site and recommend targeted fixes to structure, content, forms, or speed when a rebuild isn’t necessary.
Do I have to buy everything from you?
No. Each service stands on its own. Many businesses start with one piece, such as a website refresh or a CRM setup, and add others only if they help.
How do I know whether a CRM or automation is a good fit?
If inquiries come from several places, follow-up depends on someone remembering, or your team answers the same questions all day, a CRM and simple automation usually help. If your volume is low, we may suggest starting smaller.
What happens after I book a consultation?
We’ll talk through your goals and current setup: your website, search visibility, how leads arrive, and how you follow up. If we’re a good fit, we’ll outline a recommended scope for you to review.
Do you only work with contractors and local service businesses?
No. We work with small businesses in many fields. Our industry pages go deeper on a few industries where we have published work.
Website design & development
Do I have to replace my current website?
No. Some sites need a rebuild; others need targeted fixes to structure, content, forms, or speed. We’ll review what you have and recommend the smaller option when it makes sense.
I don’t have a website yet. Can you help?
Yes. We can plan and build a first website, including the pages, structure, and inquiry form you need to start taking requests online.
Will I be able to update the site myself?
It depends on the build. Some projects include a content management system so your team can edit content; others are maintained by us. We’ll agree on the approach before the project starts.
Can the website connect to my CRM?
Yes. Website forms can send inquiries into Sales Pass CRM so each request is tracked and followed up. We can also look at connecting other tools you use; whether that’s possible depends on the tool.
SEO
How long does SEO take to show results?
It varies. Technical fixes can be picked up as search engines revisit your site, while new content and competitive searches usually take longer. We’ll share what we’re tracking so you can see progress over time.
Do you guarantee first-page rankings?
No. No one controls search results. We commit to the work, honest reporting, and recommendations based on the data.
Can you work on a site you didn’t build?
Often, yes. We’ll review how the site is built and whether we can make changes directly or need to coordinate with whoever manages it.
What do your reports include?
The changes we made, technical issues found and fixed, search visibility for the services and areas you care about, and inquiries we can attribute to search when tracking allows.
Sales Pass CRM
Is Sales Pass CRM your own software?
Sales Pass CRM is built on an established CRM platform. We set it up for your business, connect it to your website and tools where supported, and help your team use it.
Can we keep using our current tools?
Often. We’ll look at what you use today and connect what we can. If a tool can’t be connected reliably, we’ll tell you before you commit.
Do we need a new website to use the CRM?
No. Sales Pass CRM can work with your current website as long as we can connect your forms or add a booking or inquiry form.
Can our team use it away from the office?
Yes. Sales Pass CRM works in a web browser and in a mobile app, so your team can check new leads and tasks from the field.
AI automation
Will the assistant pretend to be a person?
No. We set assistants up to identify themselves as automated and to hand off to your team when needed.
What happens if the AI doesn’t know an answer?
It’s configured to say so and route the conversation to your team rather than guess.
Can it book appointments directly?
Yes, when it’s connected to your booking calendar. An appointment is confirmed only when the calendar accepts the booking.
Is AI automation right for my business?
Not always. If your inquiry volume is low or each request needs a custom conversation, a simple CRM workflow may be a better start. We’ll recommend the simplest option that works.
Talk through your project
Book a consultation to talk through what you need, whether that’s a website refresh, better search visibility, a CRM setup, or automation. We’ll look at your goals and current setup and suggest a sensible next step.
Prefer phone or email? (279) 263-8769 or support@salespass.com